Experienced Managers Make Decisions Differently

Managers have to make decisions about people. Pretty much everything from “Who gets a bonus?” to “Who gets fired?”   What really goes into the process of making these decisions? And perhaps more importantly, what decision processes differentiate the more experienced managers from the newbies?     “The hard way”: Logistics Managers usually have a whole lot of information available to them. This is a good thing in many ways. If you’re going to make a decision that really affects another person’s professional life, it’s best to have all the facts!   But then again, trying to consider all the […]

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2 Traits that Make Leaders Miserable

There are many important questions about leadership. What makes a leader more effective? What makes a leader loved or hated? What makes a leader fair or unfair?   But until recently, there has been a lot less research on what makes a leader happy or unhappy, themselves.   What makes a leader happy or unhappy? This is a vital question to answer. Here’s what we know so far: Happiness is an important factor in individual performance and productivity. Leaders can have a strong influence on other people’s happiness. Firms with happier employees have higher profits and productivity, better customer satisfaction, […]

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Does Employee Happiness Drive Business Results?

Employee happiness used to be considered an important business goal. People thought that happy employees make organizations more successful.   Maybe they were wrong. The idea certainly has fallen out of favor in recent decades, and it has largely been replaced with a broader emphasis on “employee engagement.” Some people might even suggest that the pursuit of employee happiness isn’t worthwhile.   But before we give up on employee happiness, let’s see what the research evidence shows us.     Employee engagement The “employee engagement” movement considers a much wider range of factors than just happiness. This is a good […]

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Why Do Narcissists Get So Defensive?

Some people think very highly of themselves. They are “the best.” They always win. They’re Narcissists.   With all that confidence, a person can seem completely shameless. You would think that they could face any challenge or criticism.   So why do some Narcissists seem so overly sensitive, so fragile, so defensive? A new series of studies provides us with some useful insights.     Social comparison People compare themselves to other people all the time. It’s almost automatic. Whenever you think about another person, it’s difficult not to compare yourself to them in some way. If a person is […]

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Do Leaders Need Good Manners?

There are many factors that determine the effectiveness of a leader. One of the most important is assertiveness. Leaders who aren’t assertive enough are ineffective. Leaders who are too assertive are disliked. The most effective leaders are somewhere in between. That’s overall leadership style. But when it comes to making specific decisions, fairness is often what matters the most. What makes some leaders make more fair decisions?   It might have something to do with emotional intelligence. It might have something to do with greed. But a recent series of studies suggest that it might be something else entirely. The […]

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