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Cangrade Privacy Policy

Last updated:  June 28, 2018


Cangrade, Inc. (“Cangrade”) values the trust our users place in us when they give us access to their personally-identifiable information (“Personal Information”).  This Privacy Policy (“Policy”) describes how we work to maintain that trust. 

Cangrade has created this Policy in order to outline our collection, use, and sharing of information you provide to us when you access or use Cangrade’ online and/or mobile services and websites (collectively, the “Site”), including, without limitation,, any Cangrade- mobile site, and any software provided by Cangrade in connection with such services or websites.  For the purposes of this Policy, any references to “we,” “our,” or “us” shall mean Cangrade.  This Privacy Policy covers only information that we collect through the Site, and not any other information collection or processing outside of the Site.

Please note that we reserve the right to review and update this Privacy Policy from time to time.  Accordingly, each time you access or use the Site, you should check the Last Updated legend at the top of this Policy, and review any changes since you last accessed or used the Site.  If you access or use the Site after an updated Privacy Policy is published, you will be deemed to have agreed to the amended Policy.



Information Provided by You Upon Creating an Account

When you create and register a user account (“Account”) on the Site, you may be asked to provide or confirm certain pieces of Personal Information, which may include one or more of the following:

  1. First and last name
  2. E-mail address
  3. Educational history
  4. Current occupation and title
  5. Employment history
  6. Demographic information

We may supplement the Personal Information you provide with additional Personal Information we gather from public sources or from third-parties (e.g., consumer reporting agencies) that may lawfully provide such information to us.

You are under no obligation to provide your Personal Information, with the caveat that your refusal to do so may prevent you from using certain of the Site’s features and services. Your information may also be required by a potential employer in order to identify your assessment results with your job application.

Information Provided When You Contact Us

We may collect Personal Information that you voluntarily provide to us when you contact us with a question or comment about our Site.  We generally collect one or more of the following types of Personal Information when you contact us with a question or comment, or request information from us about our products and services:

  1. Name
  2. E-mail address
  3. Phone Number

Passively Collected Information

When you access and use our Site, we may automatically collect and retain certain types of information, including your computer or device’s internet protocol (IP) address and other technical information about your computer or device and website usage, such as your browser type and version, time zone setting, and operating system and platform. 

When you take our online assessments (the “Assessments”) on the Site, we also collect and retain your “Assessment Data,” which is defined as information and data collected from your responses, including metadata about your real-time user interaction with the Assessments.  After your completion of the Assessments, the Site will review your Assessment Data and generate your specific “Trait Profile,” which contains the Site’s assessment and description of your personality traits.

We also use cookies on our Sites; for more information, please see the Cookies and Other Tracking Technologies section below.


We and our service providers use cookies and embedded scripts in connection with the Site.

The above technologies are used in analyzing trends; administering the Site and its features and services; tracking users’ movements around the Site; and to gather demographic information about our user base as a whole.  We may receive reports based on the use of these technologies on an individual as well as aggregated basis.

We use cookies to remember users’ settings, market products and services to users, and for authentication purposes.  To manage the cookies that are placed on your computer, you may configure your internet browser to refuse, accept, or delete cookies from our Site at any time.  The “Help” portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies; how to have the browser notify you when you receive a new cookie; or how to disable cookies altogether.  Please note that if cookies are disabled or removed, not all features of our Site will operate as intended.

Third-Party Analytics.  We may also use service providers, such as Google Analytics, that may use cookies or other technologies to collect information about your online activities across this and other sites over time for non-advertising purposes such as those described above.  To learn more about how Google Analytics collects and processes data and the choices Google may offer to control these activities, you may visit



Personal Information of our users is an integral part of our business.  We reserve the right to share your Personal Information with third parties as described below.  We also reserve the right to transfer and/or sell other types of data, including aggregate or de-identified data derived from Personal Information, for lawful purposes in our discretion.  Note that we do not share Personal Information with third parties for their direct marketing purposes.

You hereby consent to our sharing of your Personal Information and other information for the above purposes.

EU Residents – International Transfers of Personal Information.  The Personal Information that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”) in reliance on a variety of compliance mechanisms, including data processing agreements based on the EU Standard Contractual Clauses.  It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers.  By submitting your Personal Information, you agree to this transfer, storing, or processing.  We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy. 



You are not required to create an Account to gain access to many services and features of the Site.  If you use the Site’s personalized services and features (e.g., the Assessments, the ATS and Trait Profile), you will need to create an Account and enter Personal Information, which we will treat as described in this Privacy Policy.

Our Opt-out Policy

We may send you notifications and communications using the email address you provided to us when you registered your Account.  To stop receiving some or all email communications from us, you can use your Account settings to edit your email preferences.   Alternatively, you can use the “unsubscribe” mechanism provided in the email communication  

We will also send you service-related email announcements on rare occasions when it is necessary to do so.  For instance, if our service is temporarily suspended for maintenance, we might send you an email.  You do not have an option to opt out of these emails, which are not promotional in nature.  If you do not wish to receive these announcements, you have the option to deactivate your account.

Accessing, Correcting, and Updating Your Information

You may access, correct, and update most of your Personal Information under the Account Settings tab of your Account profile.  You may also email us at with information necessary for us to process your request.  We will respond to your request within a 30 days.  We may need to verify your identity before granting access to Personal Information in our custody or control. 

Deactivating Your Account

You may deactivate your account by sending a deactivation request in Privacy Requests area under Account Settings. You may also deactivate your Account emailing us at with the email address.  

A deactivated Account does not mean that all of the information associated with your Account is expunged from our systems, although such information will now no longer be readily available to you. We will respond to your request within a 30 days.

Deleting Your Information

You may delete your account by sending a deletion request in Privacy Requests area under Account Settings. You also may request to delete your Personal Information by emailing us at with information necessary for us to process your request.  Note that any deletion request will be subject to our Retention Policy below.  We will respond to your request within a 30 days.

Downloading Your Information

You may download your personal data by sending a data request in Privacy Requests area under Account Settings. You also may request to download your Personal Information by emailing us at with information necessary for us to process your request.  Note that any deletion request will be subject to our Retention Policy below.  We will respond to your request within a 30 days.

Our Retention Policy

We may retain your information for as long as your Account is active or as long as necessary to provide you with our services, comply with our legal obligations and regulatory requirements, preserve and protect our rights as allowed by law, resolve disputes, maintain security, prevent fraud and abuse, and enforce our agreements (including our End User Agreement).

Upon your request to delete information associated with your Account, our retention policy differs depending whether you last took  the Assessment as a Job Candidate:

Even if we are obligated to retain certain information, once you deactivate your Account or request to deletion of your Personal Information, your Personal Information will cease being visible to third parties through our Site.  

As discussed above, we may aggregate our user’s Personal Information and other information to create de-personalized Aggregate Data which cannot be used to identify you.  We will retain such Aggregate Data even after any Personal Information deletion requests have been processed. 


Other Websites.  Our Site may contain links to third-party owned and/or operated websites or mobile applications.  We do not own nor control these third-party websites or mobile applications, and accordingly assume no responsibility for the information practices of those sites or apps.  We suggest that you review their privacy, security, and data collection and distribution policies, if any, prior to providing such websites or apps with any information.

Blogs and Public Features of the Sites.  Our Site may contain features, e.g. blogs, chat rooms, community forums, sharing functions, etc., that permit you to upload, post, transmit, display, perform, or distribute content and information, including your Personal Information.  Any information that you choose to disclose by means of such features becomes public information over which we are unable to exercise control.  You should exercise caution when deciding to disclose information by means of such features, and you agree to assume all responsibility for doing so.

Single Sign-On.  You can create an Account using sign-in services such as LinkedIn or various ATS platforms.  This service will authenticate your identity and provide you the option to share certain Personal Information with us such as your name and email address to pre-populate our sign-up form.  Please note that your relationship with LinkedIn, or any other third-party ATS platform or website is governed solely by your agreement with such third-party website.

Security.  The security of your Personal Information is important to us.  We take commercially reasonable steps to help protect your Personal Information from loss, misuse, unauthorized access, disclosure, alteration, and destruction.  For example, we use one or more of secure socket layer (SSL) encryption, firewalls, and self-updating anti-virus software.  Your Personal Information will be stored in the United States and will be subject to laws applicable in that country.  However, no company can fully eliminate security risks, so we cannot make guarantees about any part of our services.  Please create a unique password for your Account and do not share your password with anyone else.

Minors.  Visitors under 18 years of age are not permitted to use and/or submit their Personal Information at the Site.  We do not knowingly solicit or collect information from visitors under 18 years of age.  We encourage parents and guardians to spend time online with their children and to participate and monitor the interactive activities of their children. 

Contacting Us.  The Contact Us link on the Site contains an e-mail link that allow you to contact us directly with any questions or comments that you may have.  If you have any questions about this Privacy Policy or our privacy practices, please feel free to contact us at or at:

Cangrade, Inc.
9 Munroe Avenue, Watertown MA 02472