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6 Types of AI in HR You Can Use Today

It seems like everybody is talking about the potential, and the pitfalls, of artificial intelligence (AI) right now. While it’s fun to play around with writing poems and creating images, there are also plenty of ways you can take advantage of the automation and acceleration AI offers in your HR team right now to help you make better recruitment, hiring, and employee retention choices. Here are six ways your HR team can use the power of AI right now, plus the tools you need to try. 

1. Chatbots

Chatbots are one of the most familiar forms of AI in the workplace, and they’re particularly useful for HR teams. They can handle routine and repetitive employee questions about holidays, benefits, insurance plans, company policies, and more, freeing up your team’s time to help with more complicated requests. 

IBM’s Watson Assistant is a great option for AI in HR if you want a chatbot to help your employees access information on your intranet, Slack, Teams, or mobile. 

2. Assessments

When you post an open role online, you may get dozens or even hundreds of applicants for some roles. And sorting through all of those applicants to find the candidates who are truly qualified for the role can take your HR team hours. With skills assessments, your applicants will take a brief test, AI will evaluate their answers, and you’ll have a pre-sorted pool of candidates who are right for the role at your fingertips. 

But as with any technology, AI in recruitment can bring in bias to the hiring process if it’s set up to bring in the same narrow hiring profile every time. Be sure to use a certified bias-free tool like Cangrade for your pre-hire assessments so you’re not making your hiring more efficient at the expense of making it less diverse. 

3. Employee Onboarding

Employee onboarding is a critical task to bring your new hires up to speed on processes, culture, and your company’s values so they feel at home and ready to contribute right away. But it’s also often a very impersonal experience. AI tools like BambooHR can help you personalize your new hire experience to each person’s experience and role automatically so they get the training they need without any fluff they don’t. 

4. Employee Feedback

Many organizations these days are gathering massive amounts of feedback and opinions from their employees to gauge how they’re feeling about their work, the company culture, and more. But having so much data can be overwhelming and hard to use with a small or overworked HR team. 

AI-powered survey tools like SurveyMonkey can help your HR team gather, organize, and assess feedback from your employee engagement surveys, pulse surveys, and more. The right AI tool can tell you what patterns emerge so you know what your employees are really thinking about without having to pour through every single response to every survey you send. 

5. Employee Engagement

Knowing that your employee engagement rate is lower than you’d like it to be is one thing—but understanding how to fix it is another thing entirely. AI tools like CultureAmp use advanced algorithms to draw deeper patterns and insights directly from your employee platforms, and from one or many surveys to understand engagement data.  

6. Development

Employees are eager to create fulfilling and interesting career paths for themselves, and if they can’t do it at your organization, they’re likely to head somewhere they can. AI tools can help you map out career development plans for employees so it doesn’t all fall on managers, and can give you insights into where employees can succeed across the business. 

Tools like Cangrade can help you leverage insights into each employee’s skills, goals, and motivations so you can make better internal hiring decisions and accelerate internal mobility the smart way.