Summary

Mindr, the leader in substance detection, monitoring, and safety technology, faced significant challenges with new hire turnover and skill gaps in their high-volume sales and customer service positions that were impacting their business operations. After implementing Cangrade’s assessment platform, they achieved remarkable results: customer service turnover dropped from 57% to 8%, and sales turnover decreased from 61% to 15%. This case study explores how strategic pre-hire assessments transformed Mindr’s hiring outcomes and organizational performance.

Challenges and Goals

Mindr’s leadership team identified three critical hiring challenges that were affecting their operational efficiency and bottom line:

Language Proficiency Gaps: “Some of our new hires hired for bilingual openings proved not to be fluent in both languages either during or after training,” shared Jordan Drey, Senior Recruiter at Mindr, requiring a reliable method to verify bilingual fluency before hiring.

Technical Skills Deficiencies: The team discovered that some new hires lacked critical computer skills, such as navigating Microsoft Office or conducting basic computer tasks like opening new windows or working with programs at the same time, highlighting the need for basic technology assessments.

High Turnover Rates: Most concerning was the retention challenge. “In the past, we experienced higher-than-desired turnover with our new hires, especially in our high-volume positions,” prompting leadership to seek solutions that would identify candidates who were a better cultural and role fit.

With turnover rates of 57% in customer service and 61% in sales, Mindr needed a comprehensive assessment solution that could address skill verification while improving employee retention across the organization.

The Solution

After meeting Cangrade at the UKG annual conference and evaluating multiple vendors, Mindr chose Cangrade’s candidate screening platform for its comprehensive capabilities and knowledgeable team. The solution seamlessly integrated into their existing detailed hiring process, providing:

• Bilingual fluency assessments to verify language skills for bilingual positions.
• Technical skills evaluations to test basic computer and Microsoft Office proficiency.
• Cultural fit and personality assessments to identify candidates aligned with company values and role requirements.
• Robust integration into UKG for an efficient candidate screening process.

The implementation process was streamlined and user-friendly. “Set-up, implementation, and actually using the product has been easy and intuitive,” shared Drey, making it simple for Mindr’s hiring team to adopt the new assessment tools without disrupting their established workflows.

Results

Mindr’s investment in Cangrade’s strategic soft and hard skill assessments delivered exceptional returns across all their original goals:

Dramatic Turnover Reduction: The most impressive results came in retention improvements. Year-to-date data shows:

• Customer service turnover decreased 52%, from 57% to 8% 
• Sales turnover dropped 46%, from 61% to 15% 

Improved Skill Matching: By implementing language and technical skills assessments, Mindr successfully addressed its competency gaps, ensuring new hires possessed the necessary skills from day one.

Enhanced Cultural Alignment: The personality and cultural fit assessments helped identify candidates who were better suited for Mindr’s work environment and values, contributing significantly to the improved retention rates.

Ongoing Support Excellence: “When we have needed something or had a question, the team has been very quick to respond and thorough in offering their assistance and expertise,” ensuring Mindr maximizes the value of their assessment investment.

Transform Your Hiring Outcomes with Cangrade

Ready to achieve similar results for your organization? The right talent assessment strategy can dramatically improve hiring quality, reduce turnover, and strengthen your bottom line.

Schedule a demo today to discover how Cangrade’s comprehensive assessment platform can help you:

• Reduce costly turnover and improve retention
• Verify critical skills before hiring
• Identify top performers who fit your culture
• Streamline your hiring process with intuitive tools