How to Effectively Use Generative AI in HR
Generative AI has become explosively popular in the past two years, for all kinds of purposes. While it is imperfect, like any tool, it can also be incredibly helpful in driving more efficiency and effectiveness in many fields, including HR. However, according to McKinsey research, only 3% of organizations were using generative AI in HR, so there’s a lot of room for growth in this space.
Here’s what you need to know about using generative AI in HR: from specific use cases to how to get the most out of it and what to avoid.
How You Can Use Generative AI in HR
Generative AI tools like ChatGPT, Claude, and Gemini make a whole variety of tasks easier. For HR teams in particular, they can help with content creation, employee engagement, data analysis, and providing on-demand answers. They’re not a replacement for the humans in human resources, but a powerful tool to help you be more efficient in some of your most time-consuming tasks.
Writing Job Descriptions
Drafting job descriptions is a common use for generative AI tools: you can feed the job requirements for your open role into the tool you prefer, plus company and benefit information, and create standardized, descriptive job postings in just seconds. This is especially helpful if you’re going through a season of volume hiring and have a lot of open roles to post, or on the other hand if you don’t write job descriptions often and don’t want to start from scratch every time.
Planning Interviews
Generative AI tools can help you come up with the perfect structured interview questions for your upcoming candidate interviews. You should prompt the tool you’re using with information about the role you’re interviewing for and the skills (both soft and hard) needed to succeed in the role, and ask it to help you develop questions that assess those skills.
Onboarding New Hires
Onboarding new employees requires a lot of tracking of paperwork, trainings, and introductions to new tools and people, and generative AI can help you create more organized flows in all of these areas. You can prompt your tools to help you create more structured onboarding flows for all different roles and levels, create chatbots that answer common questions, and keep track of all outstanding paperwork so it gets completed on time.
Employee Self-Service
Employees need information on the same common questions again and again, and generative AI tools like chatbots can help you provide those answers instantly and around the clock. A chatbot that can help employees compare health care plan options, for example, during annual enrollment, can both provide exceptional service to employees while also saving your HR team time.
Employee Development
There are specific talent intelligence tools, like Cangrade’s Jules AI Copilot, that can help managers and HR teams guide their team’s growth through data-driven decision-making and simple AI-powered conversations. You can make better talent decisions without having to interpret complex reports, saving you time.
Employee Feedback
Generative AI can help you gather and analyze employee feedback from surveys, focus groups, and more so you can spot patterns and trends. AI is incredibly good at data analysis, and you can even feed it data from previous years so that you can perform sophisticated comparisons to today’s results.
Approach Generative AI With Care
Generative AI tools, like any kind of technology, offer significant benefits but also lots of potential pitfalls and problems. Here’s what to keep in mind when you’re implementing and experimenting with these tools.
Ask for guidance: Your IT and legal teams will need to be sure that whatever tool you’re using is properly protecting both company and employee data with the utmost security.
Offer training: You should train all employees who will be using these tools on how to do so with data safety and privacy in mind, and for how to properly use AI at work.
Carefully fact check: Generative AI is very prone to “hallucinations”, which is another term for making things up, as it won’t tell you when it doesn’t know something. Everything that comes out of the tool should be carefully fact-checked by a human.
Prioritize transparency: Many employees and candidates are wary of AI being used in HR, so be transparent and clear about how it’s used and not used in your processes.
If you are interested in getting started with generative AI, Cangrade is here to help. Book your demo today.