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Customer service hiring made simple


Stop drowning in resumes. Start hiring customer service superstars.

Leverage Cangrade's pre-hire assessments and hiring solutions to make customer service hiring decisions that perform
Cangrade Customers

Customer service hiring that actually works

Tired of sifting through endless applications only to make costly hiring mistakes? Cangrade’s intelligent candidate screening finds relationship-builders who stay, perform, and drive results. Our AI predicts candidate success 10x more accurately than traditional methods, so you can hire confidently.

Your complete customer service hiring toolkit

Resume Screening

Let AI do the heavy lifting. Our transparent screening identifies top talent in minutes, not hours, with explainable results you control.

Skills Assessment

No more hiring surprises. Get clear, actionable insights on both soft and hard skills with easy-to-read scores and reports.

Interview Planning  

Skip the prep work with custom interview guides focused on the skills that predict success. Choose between live and video, whichever fits your workflow.

Reference Checking

Get honest feedback, fast. Automated reference checks deliver the insights you need about performance and retention potential.

Why smart HR teams choose Cangrade for customer service hiring

Leverage Cangrade's hard skills tests to better your customer service hiring and recruitment

Hit the ground running

Know your customer service hires have the hard skills your organization needs before they start with Cangrade’s hard skills assessments. Instantly generate assessments tailored to your role with Jules AI or leverage our expert-created library.

Make your hiring more efficient by reducing your rehiring and turnover by building employee retention pre-hire with Cangrade's retention software and hiring solutions

Build a team that actually stays

Reduce turnover before it happens. Identify retention drivers in your customer support team and find candidates wired for long-term success. Paired with personalized development and internal mobility, you’ll have less churn and more growth.

Cangrade's pre-hire assessment assesses candidates in less than 14 minutes to build a faster customer service hiring experience

Accelerate customer support recruitment

Cut time-to-hire while improving hire quality. With Cangrade’s automated candidate screening, you’ll screen resumes, assess skills, interview, and reference check your candidates before competitors snatch them up.

Make the most of your customer service recruitment and hiring efforts with Cangrade's multi-way scoring. and bias-free hiring solutions.

Expand your talent pool without more recruiting

Stop overlooking hidden gems. Cangrade’s Candidate Matching and Internal Talent Marketplace expand your talent pool by identifying potential across all your open roles—no additional recruiting required.

One platform, zero headaches

Integrate seamlessly with your existing ATS or HRIS. Cangrade unifies your customer service recruitment process, eliminates busywork, and gives you back time to focus on what matters: building great teams.

Integrating with Cangrade's hiring solutions allows you to increase hiring efficiency, decrease your time to hire, and enable your team to hire candidates who will succeed and stay.

Real results from teams like yours

Leading HR teams are already transforming their customer service hiring and outcomes with Cangrade. See how intelligent hiring builds winning customer service teams.

Accelerating Sales by 30% with Hiring for a Fortune 500 Insurer

Assessments helped this insurer overcome 4 hiring challenges.

Cangrade Case Study: Transforming Performance and Retention through Hiring at a Fortune 500 Furniture Retailer with Cangrade's Hiring Assessments and Solutions

Transforming results and retention at a Fortune 500 retailer

Effective assessments were critical to better performance.

Ready to upgrade your customer service hiring?