The Keys to Effective Communication in the Workplace

Over the last few months I’ve written extensively about communication in the workplace and I figured that I would combine my recent posts into an article with major take-aways. I hope this will be useful. In a recent study of more than 1,400 employees surveyed by Salesforce 86% cited a lack of communication and collaboration as the primary reason for […]

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Judging a resume by its cover

Who doesn’t like mental shortcuts? Among other things that evolution equipped us with is the ability to judge peoples’ character before ever exchanging a word with them. Revolutions in technology present us with an ever-growing number of new mental shortcuts. In hiring, we may employ all kinds of stereotypes (general beliefs about people that we use as mental shortcuts). Let’s check […]

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Pinocchio 1940

Can your employees tell you the truth? A few gray areas

From the first, we tend to take an employee’s words at face value.  We assume an applicant’s resumé is roughly accurate, even though most sources estimate that at least a third contain falsehoods.  In an interview, some of us blindly believe what applicants say (even though this can’t be everybody’s dream job). Others ignore the details of what they’re saying, […]

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Aligning Incentives in the Workplace: The case of sales-force compensation.

Before pursuing a career in academia, I had several jobs in the real world – or as real of a world as you can find in Las Vegas. One of the things I did was to analyze employee performance for the reservations department at a major resort. The primary job of these agents involved converting availability inquiries into reservations and […]

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