Experienced Managers Make Decisions Differently

Managers have to make decisions about people. Pretty much everything from “Who gets a bonus?” to “Who gets fired?”   What really goes into the process of making these decisions? And perhaps more importantly, what decision processes differentiate the more experienced managers from the newbies?     “The hard way”: Logistics Managers usually have a whole lot of information available to them. This is a good thing in many ways. If you’re going to make a decision that really affects another person’s professional life, it’s best to have all the facts!   But then again, trying to consider all the […]

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2 Traits that Make Leaders Miserable

There are many important questions about leadership. What makes a leader more effective? What makes a leader loved or hated? What makes a leader fair or unfair?   But until recently, there has been a lot less research on what makes a leader happy or unhappy, themselves.   What makes a leader happy or unhappy? This is a vital question to answer. Here’s what we know so far: Happiness is an important factor in individual performance and productivity. Leaders can have a strong influence on other people’s happiness. Firms with happier employees have higher profits and productivity, better customer satisfaction, […]

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Does Employee Happiness Drive Business Results?

Employee happiness used to be considered an important business goal. People thought that happy employees make organizations more successful.   Maybe they were wrong. The idea certainly has fallen out of favor in recent decades, and it has largely been replaced with a broader emphasis on “employee engagement.” Some people might even suggest that the pursuit of employee happiness isn’t worthwhile.   But before we give up on employee happiness, let’s see what the research evidence shows us.     Employee engagement The “employee engagement” movement considers a much wider range of factors than just happiness. This is a good […]

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Do Leaders Need Good Manners?

There are many factors that determine the effectiveness of a leader. One of the most important is assertiveness. Leaders who aren’t assertive enough are ineffective. Leaders who are too assertive are disliked. The most effective leaders are somewhere in between. That’s overall leadership style. But when it comes to making specific decisions, fairness is often what matters the most. What makes some leaders make more fair decisions?   It might have something to do with emotional intelligence. It might have something to do with greed. But a recent series of studies suggest that it might be something else entirely. The […]

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3 Keys to Creative Innovation

Many industries are increasingly moving toward a “knowledge economy.” The stock-in-trade is ideas. Creative solutions to problems can be as important—sometimes even more important—than physical goods and services.   How can organizations foster creative innovation? A recent large-scale analysis of employee creativity, including more than 50,000 workers from all around the world, has identified 3 key factors.     1. Intrinsic motivation Motivation tends to come from one of two general places. Extrinsic motivation comes from outside the person. For example, people might be motivated to do something for money, prizes, or even just respect. Intrinsic motivation comes from within. […]

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