Insincerity: What is it Good For?

The customer is always right. Greet every customer with a smile. Always greet your employees enthusiastically. Always go to the office holiday party. The American work experience is riddled with these tiny moments of insincerity that are often scripted or actively encouraged by employers. But is exhibiting insincerity with customers or co-workers helping or hurting an employee’s chances of success […]

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Fighting Off Toxic Workplace Culture

The signs are all there: Lack of positive reinforcement. Bad blood with managers. A general cloud of unhappiness descends over the workplace… The diagnosis? Toxic workplace culture. How do workplaces end up here? There are many factors that can create a toxic culture in the workplace, including: Lack of clear expectations and incentives No sense of community Demands that exceed […]

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The Hidden Danger of Hiring the Confident Charmer

Confident. Resilient. Charming. For many hiring managers, these words evoke an image of the perfect employee — a true “go-getter” — self-assured in a crisis, but also likable. They favor people who exhibit these qualities in interviews and are more likely to promote them. Unfortunately, these qualities may come with a hidden price. Confidence, resilience, and charm are also key […]

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The 3 Gifts People Really Want

The holiday season is here. For many of us, it’s time to start thinking about finding gifts for the important people in our lives. Finding the right gifts can be time-consuming and stressful—and you still might not end up getting something they really want.   How can you know what people really want? Research has shown that it comes down […]

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Scary, Creepy, Icky, Gross Jobs: How Managers Can Help

Happy Halloween! In the spirit of the holiday, let’s talk about a certain type of job. We’re talking about things like sanitation, waste collection, custodial work, animal control, corrections, and even exotic entertainment. These sorts of “dirty work” are almost always in demand. Many of these jobs absolutely need to be done by someone…even if most people don’t want to do […]

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