The Outcome Bias: 3 Tips to Avoid It

The outcome bias is a tendency to judge people based on outcomes (rather than their intentions). What’s wrong with that? After all, results do matter. But if we ignore people’s intentions, it undermines the ability to make fair decisions—especially to encourage ethical behavior and discourage unethical behavior.   We’ve already discussed some disturbing trends, such as how focusing too much […]

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How to “Read People” (And what makes some experienced professionals more accurate)

Do years of professional experience improve your “gut instincts” about people? This seems like it should be true.   Until recently, there hasn’t been much research to answer the question. (Though there is occasionally some really good research on job interviews and the hiring process).   Most previous research includes younger populations, especially college students, who typically have little or […]

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