The Real Problem with Job Interviews

Job interviews can cause a variety of problems. The worst of all is promoting overconfidence.   There is a huge difference between: Being confident in a decision (because you know the likely outcome) Feeling confident about a decision   Job interviews make us feel more confident. This can be a good thing. After all, how would you feel about hiring someone […]

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Experienced Managers Make Decisions Differently

Managers have to make decisions about people. Pretty much everything from “Who gets a bonus?” to “Who gets fired?”   What really goes into the process of making these decisions? And perhaps more importantly, what decision processes differentiate the more experienced managers from the newbies?     “The hard way”: Logistics Managers usually have a whole lot of information available […]

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Why Companies Need to Track Fairness

Employees care about getting what they want. But they care just as much about how decisions are made. People want to feel that they are treated fairly, regardless of the outcome. Psychologists call this “procedural justice.”   Procedural justice increases the effectiveness of managers, promotes engagement and satisfaction, and reduces employee burnout. And this all adds up to greater success […]

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How People See Trends and Coincidences

Imagine an especially great week at work. Expectations are exceeded. Things get done. Everyone’s happy! Maybe this is a trend. It could be a sign of genuine improvement. Things are getting better. Maybe it’s a coincidence. Circumstances were just right. It was luck.   Most people would hesitate to call something like that a trend. It’s just one week after […]

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