Why People Expect Assessments to Do Impossible Things

We all want to make well-informed decisions, especially when there are valuable outcomes at stake. Having specific information and knowledge about likely outcomes can be incredibly useful—but only if we actually know how to interpret the evidence.   A classic example Imagine that you go to see the doctor. The doctor administers a medical assessment for a rare disease that you might […]

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The Real Problem with Job Interviews

Job interviews can cause a variety of problems. The worst of all is promoting overconfidence.   There is a huge difference between: Being confident in a decision (because you know the likely outcome) Feeling confident about a decision   Job interviews make us feel more confident. This can be a good thing. After all, how would you feel about hiring someone […]

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Experienced Managers Make Decisions Differently

Managers have to make decisions about people. Pretty much everything from “Who gets a bonus?” to “Who gets fired?”   What really goes into the process of making these decisions? And perhaps more importantly, what decision processes differentiate the more experienced managers from the newbies?     “The hard way”: Logistics Managers usually have a whole lot of information available […]

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Why Companies Need to Track Fairness

Employees care about getting what they want. But they care just as much about how decisions are made. People want to feel that they are treated fairly, regardless of the outcome. Psychologists call this “procedural justice.”   Procedural justice increases the effectiveness of managers, promotes engagement and satisfaction, and reduces employee burnout. And this all adds up to greater success […]

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